What should you do if a guest mentions an allergy?

When a guest mentions an allergy, the appropriate action is to use the allergy alert button and communicate with a redshirt. This process ensures that the kitchen and serving staff are made aware of the allergy concern and can take necessary precautions to prevent any cross-contamination.

Effective communication is key in a restaurant setting, especially when it comes to guest safety. By utilizing the allergy alert button, staff can alert those who are trained to handle such situations, facilitating a response that is informed and safe. It’s crucial to address allergies seriously, as they can pose significant health risks to individuals. Proper training for the staff on how to handle these situations is fundamental, ensuring that guests feel safe and cared for during their dining experience.

Taking action in this manner not only protects the guest but also upholds the establishment's reputation for quality service and safety.